State Farm® Insurance Agent Rick West

"I would without hesitation recommend Rick West’s State Farm to anyone in the market for insurance and/or financial-related programs. Rick and his outstanding staff have provided me with excellent service since I moved back to Arizona in 2005. I think one of the highest compliments you can give anyone who offers a service is they always have the best interest of the customer at heart. That precisely describes how I feel anytime I interact with Rick. He will always take the time to provide me with important insight no matter how big or small the matter. Most importantly, I know Rick cares about me as a person first and a customer second. I’m glad to report that people like that still exist and I want to make sure I do the best job I can of recognizing such people/businesses."

"When dealing with insurance companies, it's good to have someone in your corner, understanding your circumstances, your concerns and who is always there for you to help in any way he/she can. That person for my husband and me is Rick West. He has been our insurance agent for many, many years and he has not let us down, not once. I'm very thankful to have Rick as our agent, someone I know we can depend on."

"I have been with State Farm since I drove a car but with the Rick West agency for over 30 years!! They have have been there for all of our car & household issues. Which as you know… if you’re calling your insurance agency it’s a big deal. So, TY so much Rick West agency for being there for us when it really counts. Also… a HUGE shout out!! to Niki R. I’ve worked with her many times over last few years through email with many questions but mainly, in adding our teen driver. She has been so HELPful in working out the best rates with this new driver we’ve added to our insurance. I appreciate her professionalism, knowledge & most of all… her authentic kindness. - Theresa L. (AZ)"

"It consistently took too much effort to get simple tasks completed with this office. They apparently lack the ability to view PDFs sent by email and don't follow-up to take care of customers. I didn't suffer loses (other than time) thankfully, but given how they handled us, I would hate to have a complicated situation with this office in charge of my claims or business. I've moved and am transferring to another agent; something I wish I'd done sooner."

"I’ve had the pleasure to work with Rick since 2017 after a referral from my realtor. Over the past several years, Rick West has been responsive, caring and a great consultant. He treats you like family. There have been several occasions where Rick has gone above and beyond expectations. One such occasion related to Flood Insurance. Rick took the lead in reaching out to FEMA to get me Flood Insurance and learned, after several long calls with FEMA, that I could get a cheaper price by updating some measurements related to my house and the flood zone. As such, Rick made the drive to Cave Creek on 115 degree day to get what he needed to ensure I received the most competitive policy possible. Flood policy tend to be small in premium and commission so he likely spent several hours setting our family up for success for little reward. I highly recommend Rick West agency."

"Rick has been my State Farm agent for over 25 years. Luckily, I haven't had to file but a handful of claims in all of this time, but when I have needed him, the logo absolutely rings true - like a good neighbor... He is quick in getting back to me if he is not in the office or with another client and treats me and my husband (who has been with State Farm as well for over 50 years) like family. He's been doing this a long time and is super knowledgeable, friendly, and helpful every single time I call on him. His son Ryan joined his team and is just as professional as his father. He is always very friendly and also extremely helpful with any questions I have regarding coverage on our cars, home and toys. Recently, he helped us with a car loan through State Farm when I couldn't get help from my own bank. Within hours he was able to process our application and get the job done. I will ALWAYS recommend Rick and his wonderful team to anyone looking for a new Agent."

"We have had State Farm for all our insurance needs for over 30 years in several different states over that period of time. Our experiences have always been wonderful. Since moving to Arizona in August, Rick West's office has exceeded our expectations for customer service. We have several services, from life insurance, renter's insurance, auto, personal article isurance, and now home owners. Plus our two grown daughters have their own insurance. Moving is a very stressful time and this office was kind, patient, and willing to go the extra mile to help our transition go smoothly. If you are looking for an insurance company with exceptional customer service Rick West's office is the one for you. A big shout out to Nicky, Rick, Ryan and all the staff. They really do live up to the Good Neighbor motto!"

"Ryan made switching and updating my policy very easy. I appreciate the warm welcome and taking the time to go over my policy line by line and it happened so quickly. Plus he took the time to update me on different policies in a new state and customized a plan that suited my needs. Thank you so much for making the switch easy."

"Ryan helped my daughter with her renters insurance and auto insurance. Service was excellent. Pricing was very good. Attention Parents: If you son or daughter is college-bound, this agency is very convenient to ASU campus, and renters insurance is much better that what is offered through other student housing companies. Great experience, and confidence."

"We submitted a claim for towing coverage recently, and before he sent it to State Farm, Rick called me and asked for more information. He listened to every detail, put together a summary for the claims department, and within a week we were advised we would be fully reimbursed for the expense by State a Farm. Rick is friendly, empathetic, detail-oriented and yes, like a good neighbor. I recommend Rick and his team!"

"Dear Rick West, Both my wife and youngest sister were in a car accident in the middle of this month. Thankfully they were essentially unharmed but getting that call from them ,that they had been in an accident, mad for a very scary day especially until I was able to arrive at the crash site and be assured they were all right. Your office and all the people at State Farm, Hertz and Caliber Collision made the process easy and seamless. Can say enough how good the service and care was at all levels. Very much appreciated they we were taken care of. Many many thanks. Warmly, Greg"

"I have been with several different car insurance agencies throughout my life, and I can honestly say that Rick West has treated me the best out of all of them. The service they provide at this State Farm agency is unequaled, and they strive their hardest to work with you."

"I am not just rating Rick West but State FARM in general We have had State Farm for 6 years, no claims, (we have had car insurance with them for 20 and bundle everything) they have had no issues taking our $$ every month, and issues calling us and soliciting us on using / buying other services they offer. We call about our roof, they tell us we need to call someone of on our own come out and asses it. We do, we get an assessment, we call them back, and they say they will send their own an assessor. The assessor comes and wants to know what roof company we used and why they told us to file a claim? I said, “We called our insurance company first, we told State Farm there appears to be shingle buckling up near the front of the home and the shed in the backyard is coming up. We were not sure if this was storm damage and they TOLD US we have to have call and get it assessed by anyone we want, first. We did, and now you want to know, why they told us to file a claim? “ A. If State Farm would have sent out their own assessor FIRST, we would not be having this conversation. B. The State Farm assessor seemed more concerned that we filed a claim for "no reason" and now have a claim on file more than anything else. C. What does it matter if we file a claim? If nothing comes of it, nothing comes of it. D. On another note: and I know my thoughts are all over the place here. When my husband called Rick West with State Farm initially he went in on my husband about filing claims and how this "works" now is that people file claims you are jeopardizing being dropped because it counts as a ding against you!!!!!! WHAT IS THE PURPOSE OF TAKING OUR $$ IF IT IS JUST GOING TO COUNT AS A DING AGAINST US THE FIRST TIME WE WANT SOMEONE TO LOOK INTO SOMETHING? We could have taken our hard earned money and put it in another saving account and applied it to a house fund!!! SCAM WRITTEN ALL OVER THIS TO ME.!!"